Illustrations in Gouache

Shop FAQS | Art by Manda

Basic FAQS on ordering a custom pet portrait and what to expect during the process. This includes information about payment, shipping, and my refund and exchange  policy.



What is Goauche? What are the portraits painted on?

Gouache is an opaque water-based paint. On custom portraits 12x16 and under I paint on acid-free 100 pound Card Stock. Portrait sizes larger then 12x16 are painted on acid free Museum Board. I typically use Winsor and Newton artist grade gouache, though occasionally find myself using Holbein for the brighter background colors.

What type of payment methods do you accept? How soon after check out will you start on my custom portrait?

I accept all major credit cards and paypal. All orders are placed in my queue once payment is received, though completion times may vary depending on how many portrait orders I currently have in progress. Most orders are completed in about three to four weeks. If you need a portrait by a certain date please contact me and let me know- I try to be as accommodating as possible within reason. For orders near the holidays, please allow extra time.

See my page on how it works for more information on the steps involved.

Do you only paint plain colored backgrounds,or can you include detailed backgrounds in my portrait?

Most of my portraits have plain backgrounds because I love contrasting realistic detail with a bright splash of color. However, I can absolutely add in a detailed background if you want one. Please see my gallery for examples of portraits with detailed backgrounds, I have a few in there.

I do charge extra for this service and the price for a detailed background will depend on the complexity of the picture. The best thing to do is send me an email at and let me take a look so I can give you an accurate quote.

Can you paint multiple pets in a portrait? I want to put my (2,3,4,5 etc.) animals in one piece.

Absolutely! And if you go to my gallery page you can see examples of portraits I have done with multiple animals. I do charge extra for each additional pet in a piece and the cost depends on the size of the portrait. Generally speaking, I cannot put multiple pets in a 5x7 or 6x6 portrait because of the lack of space for line work and I usually suggest doing at least an 8x10 sized piece. Please contact me for an accurate quote and  sizing suggestions.

How will my package be shipped?

I ship via USPS Priority for all orders within the United States. This includes a tracking number and $50 worth of insurance. Packages generally arrive in 2-3 business days. I can also bump up your shipping to include overnight, certified mail, or extra insurance, but please contact me if you're interested before placing your order so I can make you a custom listing. 

For international packages I ship via USPS First Class International. This service does not include tracking or insurance and delivery times may vary depending on your location, though it is usually about 7-10 business days. Places like Canada and Australia may take a tad longer because of their customs process, or so it seems from my experience. Taxes or import duties are the responsibility of the buyer and may also vary.

I ship to the address provided at checkout.

Do you offer refunds or exchanges on custom portraits?

I do not offer refunds or exchanges on custom portraits. That being said, customer satisfaction is very important to me and I want to make sure we work together to create a piece of art you love! Before I begin painting I make sure to send over mock ups of possible compositions to choose from and during the painting process you will also receive email updates on your portraits progression.


Additional Shop Policies

I retain all copyrights to the portraits that I create and I may use the artwork and the photos they're based on for any promotional or commercial purpose.

Your custom portrait is for personal use only and may not be used for any commercial purpose that generates a profit without my express written consent. I do offer services for work that can be used for such projects, and if you have something in mind and are interested in working together please send me an email and we can go from there. I have worked on logos, packaging design, greeting cards and book covers and am always looking for new and exciting opportunities.

Gift Certificates are also available for those who would like to purchase one. You can find them in my shop and choose the size portrait you would like using the drop down menu. They are approximately 4.5x4.5 inches in size and come in a sweet envelope, ready for gift giving. Let me know if you would like this shipped to you or directly to the recipient. 


Thank you so much and I hope to work with you!